security guards scheme
Guards were accused of negligence in performing their duty.
A house in a gated community was burgled and personal belongings and items were stolen.
The resident demanded compensation from the security services company in charge of residential area.
The security service company was safeguarded by professional indemnity insurance.
the approach
According to the security video footage, it was revealed that the security guards allowed a suspicious heavily tinted vehicle to enter the residential area without proper inspection. Once the evidence was validated with the assistance of the insurance agent, it was handed over to the in-house claim department to process the losses and submit to the insurance company.
the solution
By having the professional indemnity insurance in place, the security service company is able to reduce the lost, while the victim is able to claim a full settlement of the claim for the loss of properties due to theft.
the amount claimed
RM 50,000
