case study
security guards scheme
Info Guards and security services company, 300+/- employees
claim RM50,000
overview
professional indemnity
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A house in a gated community was burgled and personal belongings and items were stolen. |
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The resident demanded compensation from the security services company in charge of the residential area. |
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The security service company was safeguarded by professional indemnity insurance. |
problem statement
The guards on duty were accused of negligence in performing their duty.
the approach
According to the security video footage, it was revealed that the security guards allowed a suspicious heavily tinted vehicle to enter the residential area without proper inspection. Once the evidence was validated with the assistance of our claims department, it was handed over to the in-house claims department to process the losses and submit to the insurance company.
Anthola's team is always willing to lend their ears to any form of issues. Their staff and team members are always patient and dedicated to every customer requirements. Even walking the extra mile by providing reliable advice and information.
